Azurelink invoices clients by email and receives payment for services by both credit card and check.
Updating Your Account Information
You must inform Azurelink of any changes to your customer information by sending an information request via email using our contact form. Web Hosting customers may log in to their online account and modify their contact information through our Client Area.This includes addresses, phone numbers, contact names, and most importantly your email address. All notices from Azurelink are sent via email. It is essential that you keep your information up-to-date. Disruptions in service could occur if your account information is not kept current.
If your account becomes overdue after the due date on the invoice the following will occur; you will receive a reminder via email that we have not received your payment and you will experience an interruption in service (FTP and other services) if payment is not received within 3 days of your past due date. Your account will then be turned over to our collection department and a reinstatement fee of $25 will be accessed to your account. If you experience an interruption in service due to nonpayment, you may contact collections at: 413-549-2020.
If you fail to pay for services rendered, when your account becomes more than 60 days past due, we will remove your data from our servers and your delinquency will be reported to the credit bureau. If we pursue any legal remedy and obtain judgement against you, we will enforce that judgement. If you pay and we receive notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you any associated collection costs to include attorney and collection fees.
Credit Card Payment
Azurelink accepts credit card payments through its online Client Area. .
If You Pay by Personal or Company Check
If you pay by personal or company check, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month. Your payment is considered late after 15 days and your service will be suspended. Please ensure that we have your most recent contact information at all times. Azurelink will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form and possibly a secure form of payment to reestablish your service. Please mail payments to:
321 Main St. Suite 4, Amherst, MA 01002
If you require more disk space than the service plan you have chosen, additional disk space may be purchased in 10MB increments at the rate of $0.49 per MB.
Azurelink will notify you via the email address posted to your control panel if you are within 80% of your disk usage utilization. If you exceed your allotted disk space, you may be required to purchase additional space in order to restore all services for your account, or remove data to get your disk space utilization under your allotted amount. If you do not provide an email address in your Control Panel, you are in danger of not receiving this important email.
Azurelink offers a monthly billing cycle to all customers for most plans. Whether your billing cycle is quarterly, semi-annually, or annually your bill will recur on the 1st day of the month. For most plans, new services ordered will be pro-rated the first month. Azurelink does not pro-rate all plans, If you have billing questions, please submit a ticket to us via email. If you must speak with a representative, please call 1-413-549-2020; understand, however, that an email inquiry will receive a timelier response.
Azurelink charges $0.04 per MB should you exceed your allotted monthly data transfer. Azurelink offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed Azurelink's generous data transfer allocations.
If you upgrade, your next statement will reflect the difference between what you are currently paying and the fee for your new service. A setup fee is required for some upgrades. You will be required to execute a one-year contract for Business Enterprise hosting packages. If you have questions about changing your account or would like to upgrade you account, please contact an account manager at 1-413-549-2020 for details.
Exceeding Virtual Host Limit
It is important to maintain accountability for the number of virtual hosts shared on your virtual server. If you exceed your limit, your account will be automatically upgraded to the next level of service that supports the number of virtual hosts that you maintain. Complete details on virtual host limits for each Azurelink service plan .
Domain Redemption Period and Restoration
The Redemption Period is a 30-day period in which a domain registration is placed after being requested for deletion by the registrar it was registered through. Some registrars may offer the option to restore the deleted registration for a restoration fee. You will need to contact the registrar in question for more information on their policy. If you registered your domain through Azurelink, the restoration fee is $180.00. Please contact Azurelink if you need to initiate a restoration process for your domain (registered through Azurelink).
In the event that your account is deactivated due to nonpayment, please review your account online for the overdue amount. Your payment must include the $25.00 late fee for your account(s) to be reactivated. You may fax credit card information to Azurelink by completing and printing the reactivation form or you may send us a money order via your preferred overnight courier.
Canceling Your Account
In the interest of security, please contact Azurelink at 1-413-549-2020, M-F 10AM-5PM ET. To properly close your hosting account, our online cancellation form MUST be filled out and submitted. You will be contacted by the Quality Assurance manager to confirm the cancellation request before it is closed.
Thanks for hosting with Azurelink,
Customer Service Department Azurelink. www.azurelink.com